Professional Services

WebCTel professionals follow a proven methodology to ensure consistent, high quality, and timely services in every engagement. Our project leadership provides the framework for an analysis of current systems, a customized solution for future operations, and a comprehensive plan for implementation

WebCTel also offers business process analysis (BPA) services for any organization that is considering implementing new compliance management solutions, and IT applications.

WebCTel process experts will conduct an exhaustive review of your organization's existing processes and compare them to your business goals and objectives. The end result: a comprehensive document that maps out your organization's application requirements and shows a concise path for your organization to follow to fully implement a new system of processes and software, as necessary.

Project Management and Implementation - WebCTel believes that successful IT implementations are well planned and orchestrated. We will work with you to understand and organize your IT goals and will then develop and implement a plan consistent with your business objectives. Implementation can encompass a wide range of services, from complete system installation, configuration, and security set-up to customizations and training.

Through an interactive discovery session with your internal project team, WebCTel can develop an implementation plan and recommend a 'roadmap' for configuring your WebCTel system to align with your specific business processes. Add personalized training sessions designed to match your system configuration so users gain an in-depth understanding of applying WebCTel to their operations.

Custom Development – WebCTel versatile custom development services extends our ability to meet your needs. We can provide a solution designed and developed specifically for your organization.

WebCTel BPA will:

•  Provide the organization with clear documentation on existing processes and business rules, including:

• Document collection, storage, and retrieval needs

• Existing process documentation and business applications - Document workflow – what, who and why

• Counter-intuitive document processes that may be in place as a result of legislative or administrative requirements

• Compare the current processes against business goals and objectives, including:

• Provide recommendation for improvement of processes, and map processes to automated and manual solutions

• Identify areas for future expansion/implementation, and identify areas where automation can improve productivity

- Identify areas where automation may be counter-productive, and identify any weaknesses in the solution or the process and identify how to remediate them

•  Develop a comprehensive implementation plan and schedule(s) for your organization to use to move forward, including:

• Installation, Configuration , Data conversion, System security , Public access, Implementation, and Support