SOPs^+TM
Standard Online Permitting Solutions

Recognizing the need for standardizing government permitting and licensing, WebCTel created standardized, web-based permitting services called the SOPS+ system. Today, the Massachusetts Highway Department uses this system for non-reducible truck permits.

SOPS⁺ supports the electronic processing, tracking, notification, and issuance of government permits and licenses.

SOPS⁺ increases the level of customer service's overall responsiveness, and easy to use by both the Agency Officials and the Applicants.

SOPS⁺ is a robust system for managing all aspects of permitting administration, from application and payment to renewals and reporting. S SOPS + can be implemented as a standalone application or part of a suite of software.

SOPS⁺ supports user-defined permit types and special jurisdictional rules of all kinds. Complete workflow processes can be defined based on the organization's procedures and specific permit types.

SOPS⁺ allows agencies to provide their constituencies with on-demand access to government services and information that allow citizens to avail themselves of services from any location at any time.

SOPS⁺ helps government agencies work more efficiently and cost-effectively.

Using SOPS+, customers can:

•  View permit status
•  Apply for permits online

•  Pay for permits online

•  Access permit status reports

•  Download permit certificates and permit reports

SOPS⁺ is not a mere establishment of a website or web application. SOPS⁺ is an e-business tool that can be tailored to an individual agency or department's needs, workflow, and processes.

SOPS⁺ can be tailored to individual agency, department needs, workflow, processes and provides a range of improvements:

•  Reduces the manual-paper or fax–based process for reviewing and issuing the permits

•  Reduces the average time required to process a permit request.

•  Reduces labor requirements for review of permit requests due to automation improvements

•  Speeds up collection of permit fees

•  Allows real-time reporting on permit revenue, applications, and status

•  Centralizes collection, archive, fiscal reporting, and more

Key Features

•  Custom workflows automatically track due dates, conditions and notifications. The system's valuation calculator automatically assigns permit fees.

•  Ready to use analysis system components or the system can be readily integrated with preferred analysis systems

•  Automated permit Storage and retrieval as well as ad hoc and standard report generation

•  Around the clock customer access

•  Fiscal Reconciliation Report Module

•  Credit Card refund Management

•  Bounce Check Management